Customer Service

Advanced Strategies in Customer Service with Russ Dantu

russ dantu When: March 6, 10 a.m. - 3 p.m. (Lunch break 12:00 - 1:00)

Where: The International Centre, Mississauga, Ont. (room TBD, please check in at Rental Mart registration desk)

Cost: $79.00 + HST per student

Who: Recommended for any customer-facing staff and managers in the equipment or event rental industries including salespeople, counter staff, drivers and store managers.

What: A four-hour training session for experienced customer service professionals honing their skills. Students will learn and practice strategies for effective internal and external customer communication, building effective service teams and identifying and meeting customer needs for better customer retention. Russ is a rental industry veteran with more than 30 years’ experience in customer service consulting and public speaking, serving such clients as Volkswagen, the Southern Alberta Institute of Technology, Manulife, Investors Group, Subway restaurants and Alberta Health Services. He is a regular columnist in Canadian Rental Service magazine.

Trainer: Russ Dantu
Russ Dantu, will train your staff to deliver the three most important parts of customer service: building a loyal, energetic team, effective communication with internal and external customers and customer retention. Aimed at both management and employees, this highly interactive session will have attendees working alone, in groups of two and at tables of five or six. They’ll be up on their feet, moving around the room and maybe even throwing things! No boring classroom lecture here – Russ has over 20 years' experience motivating students for maximum results.

Space for this exclusive training opportunity is limited. Register now!

More in this category: Workplace Safety »
Exhibitors:
Atlas Copco: Atlas Polar: Bannerman: BE Pressure Supply: Brandt Tractor: Brooks Construction: Builders Tool: Canadian Rental Association: Caravan global: Cavalier Industries: Centura Tile: Claessen Pumps: Con X Equipment: Doosan: Duke Distribution: Eastcan Marketing Ltd.: Eastern Farm Machinery: ECHO: Epiroc: Equipments Mathieu: Forge Products (Circle Graphics): Generac Mobile Products: Genie: Glasvan Great Dane: Green Line Hose & Fittings: Hilti Canada Inc.: HY-COR: InTempo: Inteq Distributors: IPS - International Power Systems: Load Lifter: Makinex: Makita Canada: MBW: Metaltech: National Hose: PHX Industries: Point of Rental Systems: ProBarrow: Progressive Turf Equipment: Quest Brands Inc.: Rapid Abrasives & Accessories Inc.: Skyjack: Snorkel: Star Diamond Tools: STIHL: Sullair: Texada Software: Total Equipment Sales: Tsurumi Canada: Vermeer Canada: Wacker Neuson Ltd.: Weber MT: Werkmaster Grinders & Sanders: Western Financial Insurance: Westway Tents Inc.: Wolflift:
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